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What is your shipping Policy?
Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
|Order Type||Production Time||Standard Shipping||2 Day Shipping||Next Day Shipping|
|Paper or Canvas (print only)||5 Bus. Days||3-7+ Bus days*||2-3 Bus. Days||1-2 Bus. Days|
|Acrylic or Metal (print only)||5 Bus. Days||3-7+ Bus days*||2-3 Bus. Days||1-2 Bus. Days|
|Print & Frame Presentations||5 Bus. Days||3-7+ Bus days*||2-3 Bus. Days||1-2 Bus. Days|
|Custom Canvas Art||5 Bus. Days||3-7+ Bus days*||2-3 Bus. Days||1-2 Bus. Days|
|Sample Packs||3 Bus. Days||3-7+ Bus days*||2-3 Bus. Days||1-2 Bus. Days|
How much does the shipping cost?
The shipping price is calculated based on weight coefficient of each item.
Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. For any questions about shipping originals, limited editions, or international shipping, please contact us for a quote.
Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping cost for these items will be based on the item's price. If the item is priced at $499 or lower, shipping cost is at $50. For items that are priced at $500 and above, please see the table below:
|Item Amount||Ground Shipping Cost|
Note: Additional options with the originals such as framing, matting, or any options that are alike, will have additional charges. Please send us a message to get a separate shipping quote before submitting an order. Click here to send one.
When will I receive my order?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
Can I ship to CANADA / INTERNATIONAL / APO / FPO addresses?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
What is your Policy on Returns / Exchanges / Refunds?
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact us. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
Can I cancel my order?
Unless your order has already gone into production you can cancel it. Please contact us as soon as possible if you need to cancel your order.
How long does it take to process a refund?
Processing a refund can take up to 7-10 business days.
How do I return my package?
For a refund or replacement, please contact us here.
Who to contact?
You can reach out at any time by sending us a message here.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work!
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